This is what we’re all about.
The Vetitude is a website and social media brand created by Lauren Smith, DVM.
Here at The Vetitude, we know that dealing with pet owners can be difficult, emotionally draining, and sometimes completely frustrating. If only our two-legged clients were as easy to deal with as our four-legged patients our jobs would be so much more satisfying.
So how do we decrease the number of difficult clients we have to deal with? How do we turn the complainers, the guilters, the threateners, and the know-it-alls into cooperative and compliant pet parents? And how do we set boundaries with, and bounce back from, the people we can’t get through to?
That’s what we’re here to help you with. So come check us out and get the tools you need to make clients putty in your hands.
Talking to clients is hard. It’s even harder now that they can’t be in the clinic with their pet. Download this free handout to help keep your clients connected during curbside appointments.
What I do:
How to Communicate Empathy: via GIPHY You care. In fact, just about every vet I know cares too much for their own good. You care until it hurts. You cry over every patient you lose, even when you know it was their time; you ruminate over every decision you make,...
It was a few months after graduating vet school, and as much as I had insisted that I would not be a doctor living at home with my parents, I was currently living at home with my parents. I was in my bedroom when my mother called for me. I walked out into the hall and...
For weeks I have been living in the In-between. A life between normalcy and aberration. I live on Long Island. Outside of the city, but not far enough outside to escape the horrifying number of COVID-19 cases. As an essential employee who is also an introverted...
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