This is what we’re all about.
The Vetitude is a website and social media brand created by Lauren Smith, DVM.
Here at The Vetitude, we know that dealing with pet owners can be difficult, emotionally draining, and sometimes completely frustrating. If only our two-legged clients were as easy to deal with as our four-legged patients our jobs would be so much more satisfying.
So how do we decrease the number of difficult clients we have to deal with? How do we turn the complainers, the guilters, the threateners, and the know-it-alls into cooperative and compliant pet parents? And how do we set boundaries with, and bounce back from, the people we can’t get through to?
That’s what we’re here to help you with. So come check us out and get the tools you need to make clients putty in your hands.
5 Steps to Dominating Difficult Discussions
Tough discussions are a part of #vetmed, but they don’t have to be the hardest part.
What I do:
For weeks I have been living in the In-between. A life between normalcy and aberration. I live on Long Island. Outside of the city, but not far enough outside to escape the horrifying number of COVID-19 cases. As an essential employee who is also an introverted...
Cue close up of a handsome, if slightly portly, golden retriever. Cut to a scene of him playing fetch on the beach. It’s not all sunshine and puppy dogs, though. This doggo had a heart-based tumor. That’s right…had. As in he no longer does. And his exceptionally...
I am on a ski vacation. It’s 20F (-7C) and my suitcase is packed to the brim with fleece lined everything and thermal underwear. My biggest concern for the next few days is avoiding frostbite on my toes. This is my current reality. But on the other side of the...
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