This is what we’re all about.
The Vetitude is a website and social media brand created by Lauren Smith, DVM.
Here at The Vetitude, we know that dealing with pet owners can be difficult, emotionally draining, and sometimes completely frustrating. If only our two-legged clients were as easy to deal with as our four-legged patients our jobs would be so much more satisfying.
So how do we decrease the number of difficult clients we have to deal with? How do we turn the complainers, the guilters, the threateners, and the know-it-alls into cooperative and compliant pet parents? And how do we set boundaries with, and bounce back from, the people we can’t get through to?
That’s what we’re here to help you with. So come check us out and get the tools you need to make clients putty in your hands.
5 Steps to Dominating Difficult Discussions
Tough discussions are a part of #vetmed, but they don’t have to be the hardest part.
What I do:
The Encounter Yesterday morning as my dog, Frankie, and I were walking, a neighbor was passing through the parking lot with his two pups. The Labradoodle and the Bernese looked to be about four months old and had all the exuberance you would expect of a couple of...
I am fat. This is not me being self-deprecating, nor am I looking for reassurances or external validation of my size. It’s simply a fact. By any objective standards, I am clinically obese. I acknowledge that this is a problem. I’ve struggled with weight my entire...
October 16-22 is Veterinary Technician Appreciation week. In the wake of the recent AVMA article discussing the high turnover of vet techs, it seems clear that they are not feeling very appreciated. Veterinary technicians are the heart of an animal hospital. They do...
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